We are committed to providing high-quality products and excellent customer service. This warranty policy outlines the coverage for your NUVIE Immerse Infrared Sauna, ensuring that your investment is protected under normal use conditions.

Residential

For saunas purchased for personal, non-commercial use, we offer the following warranty coverage:

• Infrared Heater - 10 Years
• Cabin Structure - 10 Years
• Electrical Components - 5 Years
• Stereo System - 1 Year
• Labour (repair or replacement) - 1 Year

Commercial

For saunas installed in commercial settings (I.e. spas, gyms, wellness centers), the following warranty terms apply:

• Infrared Heater - 5 Years
• Cabin Structure - 5 Years
• Electrical Components - 3 Years
• Stereo System - 1 Year
• Labour (repair or replacement) - 6 months

Our warranties comply with Australian Consumer Law and do not limit your statutory rights.

This warranty covers defects in materials and workmanship under normal residential or commercial use. The warranty is valid only for the original purchaser and is non-transferable unless otherwise stated.

Warranty claims must be accompanied by proof of purchase (receipt or invoice).

Regular maintenance, as outlined in the product manual, must be performed to maintain warranty validity.

This warranty does not cover:

• Damage caused by misuse, abuse, neglect, or improper installation.
• Normal wear and tear, including cosmetic changes such as discoloration or minor surface scratches.
• Damage resulting from unauthorized repairs or modifications.
• Any components not supplied by NUVIE.
• Freight or transportation costs for returning defective components.
• Damage caused by environmental factors, such as humidity, water exposure, or extreme temperatures.

• Contact Us - In the event of an issue, please contact our Customer Service Team at team@nuvieshop.com.
• Provide Details - Share your proof of purchase, product serial number, and a description of the problem.
• Assessment - Our team will diagnose the issue and determine the appropriate course of action, which may include 1. Repairing or replacing the defective part(s) or 2. dispatching a technician (for issues covered under the labour warranty).
• Resolution: Replacement parts or repairs will be provided promptly. If the fault is covered under the warranty, we will handle the cost of parts and labour (where applicable).

To ensure the longevity of your sauna and maintain warranty coverage, please follow these guidelines:

• Clean the sauna regularly according to the user manual.
• Do not use abrasive cleaners or chemicals.
• Ensure proper ventilation and avoid excessive humidity in the installation environment.
• Use only approved replacement parts or accessories.

For commercial installations:

• The sauna must be installed by a licensed professional.
• The installation environment must comply with the specifications outlined in the product manual.
• Maintenance logs may be requested during warranty claims.

NUVIE’s liability is limited to the repair or replacement of defective components as specified in this warranty. We are not responsible for:

• Indirect, incidental, or consequential damages.
• Loss of use or downtime of the sauna.

This warranty policy is governed by the laws of the State of Victoria, Australia. Any disputes arising from this warranty shall be resolved in accordance with these laws.

For questions, support, or to initiate a warranty claim, please contact us:

• Email - team@nuvieshop.com
• Domestic Phone - (03) 4829 1423
• International Phone - +61 3 4829 1423
• PO Box 54, Montmorency, Victoria, Australia, 3094